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Immigration. Lawfully Navigated
2 Gresham Road Brentwood Essex CM14 4HN
P: 0333 444 1444 E: tellus@immigrationely.com W: immigrationely.com
CLIENT CARE LETTER — FEE WAIVER APPLICATION
Dear _______________________
Thank you for instructing immigrationely.com to act on your behalf in your fee waiver application to the Home Office. Please read this letter carefully — it explains what we will do, what we need from you, and the important risks you must understand before we proceed.
Who We Are & Your Solicitor
Immigrationely.com Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA). SRA No. 8014358. We specialise in immigration, asylum, and nationality law. Your matter will be handled by Sadia Bhatti, Principal Solicitor, Senior Courts of England & Wales. Tel: 0333 444 1444 | Email: sadia@immigrationely.com
Our opening hours are: Mon–Sun, 9:30–18:30.
Your Immigration Position
You have instructed us regarding your immigration status and your wish to make an immigration application. Based on the documents you have provided, we have advised you on your current position and the effect of a fee waiver request upon it.
What We Will Do
We will prepare and submit your fee waiver request to the Home Office with the supporting financial evidence you provide; respond on your behalf to any Home Office request for further information; advise you on the outcome; and, if the fee waiver is granted, submit your application within the 10 working days allowed. If the fee waiver is refused, we will advise you promptly on your options, including payment of the fee where that is necessary to protect your position.
No Guarantee & Key Risks — Please Read Carefully
No guarantee. The decision on a fee waiver rests entirely with the Home Office. Nationally, the majority of fee waiver requests are now refused. We will prepare your request to the highest standard, but we cannot and do not guarantee that it will be granted, nor that any subsequent immigration application will succeed.
Full and honest financial disclosure. You must tell us about, and provide statements for, every bank or building society account you (and your household) hold — including inactive accounts and children's accounts. The Home Office runs credit-reference checks (for example Equifax) on every applicant. An undisclosed account or an untrue statement about your finances is likely to lead to refusal and can damage your current and future applications on credibility and conduct grounds.
Strict deadlines. The Home Office normally gives only one opportunity to provide further evidence, with around 10 working days to respond, and important decisions are sent by email. You must check your phone (WhatsApp) and email every day while your request is pending, and send us anything you receive from the Home Office immediately.
If the fee waiver is refused. Where you held valid permission when the fee waiver request was submitted, your lawful status can generally only be preserved by submitting the substantive application with full payment within 10 working days of the refusal being delivered by email. If you cannot pay within that window, you may be left without lawful status, which can affect your right to work, rent, and remain in the UK. Where you did not hold valid permission when the request was made, a fee waiver request does not give you lawful status or statutory protection, although a pending request or human rights application is a barrier to removal while it is under consideration.
Genuine applications only. A fee waiver must only be used for an application you genuinely intend to make. The Home Office treats fee waiver requests made to gain time as deception, which can lead to refusal, cancellation of any later permission, and a 10-year re-entry ban. We will not submit a request on any other basis.
What We Need From You
Please provide honest instructions; send us 6 months of statements for every account, payslips, tenancy agreement, utility bills and benefits letters promptly when asked; explain any large or unusual transactions when we ask; tell us immediately if your circumstances change (including any new income, support from family or friends, or a change of address or phone number); and respond to our messages within 48 hours.
How We Will Communicate
We will send you updates and document requests by WhatsApp and email. Our email address for your fee waiver matter is caseworker@immigrationely.com — please save it and check for our messages daily. Urgent matters: call 0333 444 1444.
Costs & Ending Our Services
Our professional fee for this work is the fixed fee agreed with you and recorded in your signed Letter of Authority, which accompanies this letter, covering the preparation and submission of your fee waiver request and the substantive application it supports. It does not include Home Office application fees, the Immigration Health Surcharge, Barrister fees, court fees, or disbursements. Any additional work or applications falling outside this scope will be discussed with you in advance, and no such work will be undertaken unless and until the associated costs have been agreed by you.
You may end our retainer at any time in writing. You will be responsible for fees incurred up to that date.
Confidentiality & Complaints
Your information is confidential. We only share it where necessary for your case, with your consent, or as required by law. We comply with the Data Protection Act 2018 and UK GDPR. If at any point you are unhappy with the service you receive, please contact Sadia Bhatti first. If unresolved, write to us at 2 Gresham Road Brentwood Essex CM14 4HN or email us at: tellus@immigrationely.com. We will acknowledge within two working days and respond within eight weeks.
If still dissatisfied, contact the Legal Ombudsman, normally within one year of the problem (or of when you should reasonably have known of it) and within six months of our final response: PO Box 6167, Slough, SL1 0EH | Tel: 0300 555 0333 | www.legalombudsman.org.uk
You may also contact the SRA: The Cube, 199 Wharfside Street, Birmingham, B1 1RN | Tel: 0370 606 2555 | www.sra.org.uk
Sadia Bhatti
Principal Solicitor | Senior Courts of England & Wales
immigrationely.com
